Privacy Policy

1. Introduction and Scope

Welcome to the pjs168 Privacy Policy. This document explains how pjs168 ("we," "us," or "our") collects, uses, stores, shares, and protects personal information from users ("you" or "your") who access or use our online betting platform at pjs168.cam and related services. By creating an account or using pjs168 services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Privacy Policy applies to all personal information collected through the pjs168 website, mobile site, customer support channels, and any other platform or service operated by pjs168. It should be read in conjunction with our Terms and Conditions, which govern your use of our services. If you do not agree with the terms of this Privacy Policy, you must not use pjs168 services and should discontinue access to our platform immediately.

2. Information We Collect

pjs168 collects various types of personal information to provide, maintain, improve, and secure our services. The categories of information we collect include:

2.1 Information You Provide Directly

• Account Registration Information: When you create a pjs168 account, we collect your full legal name, date of birth, residential address in Indonesia, email address, mobile phone number, and chosen username and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) regulations and prevent fraud, we may collect copies of government-issued identification documents such as your Indonesian national identity card (KTP), passport, driver's license, proof of address (utility bills or bank statements), and selfies or photographs for identity verification purposes.
• Payment Information: When you make deposits or request withdrawals, we collect bank account details (account number, bank name such as BCA, BRI, BNI, or Mandiri), e-wallet account information (OVO, DANA, GoPay, ShopeePay, or LinkAja usernames), and transaction history including deposit amounts, withdrawal amounts, timestamps, and payment method used.
• Communication Records: When you contact our customer support team via live chat, email, or other channels, we collect the content of your messages, your contact information, timestamps of communications, and any attachments or files you share with us.

2.2 Information Collected Automatically

• Device and Technical Information: We automatically collect your IP address, device type and model, operating system and version, browser type and version, screen resolution, device identifiers (such as IMEI or UDID), and network connection type.
• Usage Data: We track your betting and gaming activity including games played, bet amounts and outcomes, session duration, pages visited on our platform, links clicked, search queries entered, referral sources, timestamps of activities, and patterns of platform usage.
• Location Information: We collect your approximate geographic location based on IP address to verify that you are accessing our services from within Indonesia, as required by our terms of service.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior, personalize your experience, remember your preferences and login status, analyze platform performance, and deliver targeted marketing communications.

2.3 Information from Third Parties

We may receive information about you from third-party service providers including payment processors who verify your payment method details, identity verification services that confirm your identity and age, fraud prevention agencies that assess transaction risk, game providers who supply usage data and game outcomes, and marketing partners who help us understand your interests and preferences.

3. How We Use Your Information

pjs168 uses the personal information we collect for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to betting and gaming services including sports betting, live casino, togel, sabung ayam, and slot games
• Recording and tracking your betting history and game play
• Calculating winnings, losses, and account balances
• Applying bonuses, promotions, and loyalty rewards

3.2 Identity Verification and Compliance

• Verifying your identity and age to ensure compliance with the 21+ age requirement
• Conducting KYC (Know Your Customer) checks as required by anti-money laundering regulations
• Preventing fraud, unauthorized access, and identity theft
• Complying with legal obligations under Indonesian law
• Detecting and investigating suspicious activity or violations of our Terms and Conditions

3.3 Customer Support and Communication

• Responding to your inquiries, questions, and support requests
• Sending transactional emails and notifications about your account activity
• Providing important updates about service changes, technical issues, or policy modifications
• Sending marketing communications about promotions, bonuses, and new features (with your consent)

3.4 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve our platform
• Testing new features and optimizing user experience
• Conducting market research and gathering user feedback
• Generating aggregated, anonymized statistics about platform usage

3.5 Security and Fraud Prevention

• Monitoring for fraudulent transactions and betting patterns
• Protecting against unauthorized access, hacking attempts, and security breaches
• Enforcing our Terms and Conditions and taking action against rule violations
• Maintaining the integrity and fairness of our betting and gaming services

4. Legal Basis for Processing (GDPR Compliance)

For users whose data is subject to European data protection laws, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you, including providing betting services, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with legal obligations such as age verification, KYC checks, anti-money laundering regulations, and financial record-keeping requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and marketing, provided these interests do not override your fundamental rights and freedoms.
• Consent: For certain activities such as sending promotional emails or using non-essential cookies, we process your information based on your explicit consent, which you can withdraw at any time.

5. How We Share Your Information

pjs168 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

5.1 Service Providers and Business Partners

• Payment Processors: Banks, e-wallet providers, and payment gateways that facilitate deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.)
• Game Providers: Third-party software companies that supply casino games, slots, and live dealer experiences (Pragmatic Play, Evolution Gaming, Microgaming, etc.)
• Identity Verification Services: Companies that help us verify user identity and prevent fraud
• Cloud Hosting Providers: Companies that host our servers and store data securely
• Customer Support Tools: Platforms that help us manage customer inquiries and communications
• Analytics Providers: Services that help us analyze platform usage and user behavior

All service providers are bound by strict confidentiality obligations and are only permitted to process your information on our behalf and in accordance with our instructions.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, or other government authorities when required by law, in response to legal processes such as court orders or subpoenas, to investigate suspected fraud or illegal activity, to protect the rights, property, or safety of pjs168, our users, or the public, or to enforce our Terms and Conditions.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6. Data Security Measures

pjs168 takes data security seriously and implements multiple layers of protection to safeguard your personal information:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major financial institutions.
• Secure Storage: Personal information is stored on secure servers located in protected data centers with restricted physical access, regular security audits, and 24/7 monitoring.
• Access Controls: We implement strict internal access controls to ensure that only authorized personnel with a legitimate business need can access your personal information.
• Regular Security Testing: We conduct periodic vulnerability assessments, penetration testing, and security audits to identify and address potential weaknesses.
• Employee Training: All pjs168 employees receive mandatory training on data protection best practices and are bound by confidentiality agreements.
• Incident Response: We maintain a comprehensive incident response plan to detect, contain, and remediate security breaches promptly.

While we implement industry-standard security measures, no system is completely immune to security risks. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk. You are responsible for keeping your login credentials confidential and should never share your password with anyone.

7. Your Privacy Rights

Subject to applicable Indonesian data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You may request that we delete your personal information, subject to legal record-keeping requirements and legitimate business needs.
• Right to Restriction: You can request that we limit the processing of your personal information under certain circumstances.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Object: You can object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where we process your information based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests, and some rights may be subject to limitations under applicable law.

8. Cookies and Tracking Technologies

pjs168 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you, remember your preferences, and analyze your usage patterns. We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality such as login authentication, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with our platform by collecting anonymous usage statistics and identifying technical issues.
• Functionality Cookies: Remember your preferences, language settings, and customization choices to provide a personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our advertising campaigns. These cookies require your consent.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality and limit your ability to use some features. For more information about cookies and how to control them, visit your browser's help documentation.

9. Data Retention

pjs168 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information:

• Account and identity data: 5 years after account closure (required for regulatory compliance)
• Transaction and financial records: 7 years after the transaction date (required by Indonesian financial regulations)
• Marketing communication records: Until you unsubscribe or withdraw consent
• Technical logs and usage data: 2 years from collection
• Customer support communications: 3 years from the date of communication

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion procedures.

10. Third-Party Links and Services

The pjs168 platform may contain links to third-party websites, game providers, payment processors, or other external services. This Privacy Policy applies only to information collected by pjs168. We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. Providing your information to third parties is at your own discretion and risk.

11. Children's Privacy

pjs168 services are intended exclusively for adults aged 21 and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will take immediate steps to delete that information from our systems. If you believe that a minor has provided us with personal information, please contact us immediately at [email protected].

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer your information internationally, we implement appropriate safeguards such as standard contractual clauses, ensuring that service providers comply with data protection standards equivalent to those required in Indonesia, and limiting transfers to countries with adequate data protection frameworks. By using pjs168 services, you consent to the international transfer of your personal information as described in this Privacy Policy.

13. Changes to This Privacy Policy

pjs168 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting a prominent notice on our website, sending an email to your registered address, or displaying an in-platform notification upon login. The effective date at the top of this document will be updated to reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of pjs168 services after changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Information and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Response Time: We aim to respond to all privacy inquiries within 48 hours during business days

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the relevant data protection authority in Indonesia or your jurisdiction of residence.